Looking for a job

Enitan Ajakaiye

@enitanajakaiye

Message

I build customer loyalty and sales growth through personalized banking support, telesales, and appointment setting.

Nigeria

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve customer needs, strengthen relationships, support retention, and contribute directly to sales and business growth.

I've supported customers across banking and service businesses, resolving issues, identifying needs, and turning conversations into lasting relationships.

At United Bank for Africa, I manage customer interactions across phone, email, chat, and in-branch channels. I investigate complex account and transaction issues while coordinating with operations, technology, and compliance teams.

Previously, at Arelli Commercial Cleaning, I scheduled services, qualified leads, and secured 5 to 6 service contracts monthly. My tailored outreach achieved prospect response rates of up to 70%.

At Ecobank Plc, I handled high-volume inbound and outbound sales calls, promoted banking products, and used cross-selling and upselling to match customers with relevant financial solutions.

Experience

Work history, roles, and key accomplishments

Customer Experience Expert

United Bank for Africa

Aug 2024 - Aug 2026 (2 years)

Managed end-to-end customer interactions across phone, email, chat, and in-branch channels, assisting customers with account inquiries, transactions, and digital banking services. Investigated and resolved complex customer complaints and service issues by analyzing account and transaction details, coordinating with operations, technology, and compliance.

Customer Service Complaint Resolution Digital Banking Account Management Cross Selling Upselling Customer Retention Problem Solving Communication Skills

Appointment Setter

Arelli Commercial Cleaning

May 2022 - Jun 2024 (2 years 1 month)

Managed and scheduled cleaning service appointments by carefully assessing client preferences, facility needs, and team availability. Achieved up to a 70% prospect response rate by leveraging persuasive communication, active listening, and tailored value propositions.

Appointment Scheduling Cold Calling Lead Qualification Communication Skills Active Listening Customer Needs Assessment Time Management

Telesales Executive

Ecobank Plc

Feb 2020 - Apr 2022 (2 years 2 months)

Conducted high-volume inbound and outbound sales calls to prospective and existing customers to promote banking products and services, including savings and current accounts. Generated, qualified, and converted sales leads by identifying customers' financial needs, explaining product features, benefits, eligibility criteria, fees, and application processes.

Telesales Inbound Calls Outbound Calls Lead Generation Cross Selling Upselling Customer Relationship Management Product Knowledge