At United Bank for Africa (UBA), I handled more than 70 customer interactions daily by phone, resolving account enquiries, transaction issues, complaints, and service requests. I maintained a high first-contact resolution rate and contributed to reducing average handling time through process improvements.
At PulseBet Nigeria, I assisted customers with account enquiries across phone and digital channels, investigated concerns, and guided customers through registration and account processes. At MINISO Nigeria, I resolved in-store complaints, helped customers select products, and collected feedback to improve service delivery.
At Guaranty Trust Bank (GTBank), I assisted with account enquiries and banking services, verified customer identity using KYC procedures, and supported onboarding and account maintenance. I currently coordinate bookings, schedules, follow-ups, and operational records at MyOddJobs, using HubSpot and Airtable among other tools.
