At CashFloat, I handled inquiries from potential borrowers about loan applications, interest rates, repayment terms, and company policies.
I addressed objections and explained CashFloat's services to help prospective customers complete applications. I also verified customer information and documented details before forwarding qualified applications.
At Opay, I assisted customers with account recovery, password resets, failed transactions, chargebacks, and disputes while meeting service quality targets.
At Jumia, I handled customer inquiries and complaints, followed up with customers to support repeat purchases and recover abandoned orders, and prepared sales reports on customer purchasing trends.
