Looking for a job

Emmanuella Koukoui

@emmanuellakoukoui

Customer service advisor at Concentrix, handling customer requests and resolving issues to support a quality customer experience.

Benin

Message

At Concentrix, I support customers by handling their requests and helping resolve problems.

I’m developing my skills in customer relations and communication while contributing to a quality customer experience in a professional environment.

I studied International Business/Trade/Commerce at Haute Ecole Régionale de Commerce International (HERCI).

Experience

Work history, roles, and key accomplishments

Current

Conseiller client

Current

Concentrix

Jul 2025 - Present (1 year 4 months)

I provide professional customer support in French via email, chat, and CRM tools like Salesforce. Skilled in handling inquiries, complaints, and follow-ups, I ensure accurate updates and improved satisfaction. Detail‑oriented, adaptable, and deadline‑driven, I deliver high‑quality service to optimize customer experience.