Utibe Aniefiok
@utibeaniefiok
Customer support and virtual assistance specialist delivering white-glove, email-driven resolution for remote teams.
BeninWhat I'm looking for
I handle inbound and outbound customer inquiries at Jumia Online Shopping, investigating root causes, diagnosing complex technical issues, and either resolving or escalating to specialized departments.
At Blue Metric Management Group, I maintained a calm, confident approach across 100+ daily customer touch-points, using deep empathy and active listening to work through objections on service delivery, pricing, and timing.
On the U.S.-focused side as a Client Relations Associate for Medical Sales Development, I managed 300+ communication campaigns across time zones using clear written and verbal strategies tailored to B2B and B2C audiences.
Experience
Work history, roles, and key accomplishments
Client Relations Associate
Medical Sales Development
Managed 300+ communication campaigns and resolved customer inquiries across varying time zones. Demonstrated strong accountability and time management by working flexible night shifts.
Customer Care & Engagement Specialist
Blue Metric Management Group
Delivered high-touch professional communication across 100+ daily customer touchpoints. Practiced deep empathy and active listening to overcome complex customer objections.
Customer Support Specialist
Jumia Online Shopping
Handled inbound and outbound inquiries, complaints, and technical issues related to shopping services. Investigated root causes of customer issues and maintained a customer-first mindset to meet resolution targets.
Education
Degrees, certifications, and relevant coursework
Republic of Benin
Bachelor of Science, Psychology
Bachelor of Science in Psychology from the Republic of Benin.
Tech stack
Software and tools used professionally
Availability
Location
BeninAuthorized to work in
Job categories
Skills
Interested in hiring Utibe ?
You can contact Utibe and 90k+ other talented remote workers on Himalayas.
Message UtibeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
