Open to opportunities

Ikechukwu Odeghe

@ikechukwuodeghe

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Customer service professional with 4+ years' experience in client relations and account management.

Benin

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What I'm looking for

I seek a client-focused role where I can use CRM and communication skills to improve customer satisfaction, support sales, and grow professionally.

I am a customer service professional with over four years of experience managing client inquiries, accounts, and cross-channel communication for international companies. I specialize in building positive client relationships that drive satisfaction and retention.

My background includes roles in life insurance customer service, marketing support, and digital design, where I handled inbound and outbound communications, assisted with policy and application processes, and supported sales and product teams with customer insights.

I bring practical skills in CRM systems, Microsoft Office, digital marketing, and graphic production, with experience using Zoho CRM, Salesforce Essentials, and HubSpot. I combine strong communication, negotiation, and critical thinking to advise on product improvements and support business growth.

I am professional, client-focused, and comfortable working across remote and in-person environments to deliver reliable service and help teams exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Pacific Life Insurance

Jan 2023 - Jan 2025 (2 years)

Handled inbound and outbound customer inquiries, provided policy information and claims support, and assisted clients with application and policy updates to improve service responsiveness.

Customer Service Client Relationship Management Policy Administration Communication MS Office Cross Selling Problem Solving

Digital Marketing Graphics Designer

Leadscapital Investment Company

Jan 2021 - Jan 2023 (2 years)

Produced digital image files and developed corporate identity materials including logos, letterheads, and brochures to support marketing and brand consistency.

Graphic Design Branding Copywriting Digital Marketing Adobe Creative Suite Communication Print Production

Marketing Assistant Trainee

Merit Infos LLC

Jan 2019 - Jan 2020 (1 year)

Created and maintained marketing materials for sales presentations, managed schedules and expenses, and advised on product enhancements using customer interest data.

HubSpot Scheduling