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Fifonsi Sabine HOUNNAVE

@fifonsisabinehounnav

Customer service representative and cashier at SAN MARKET, handling daily cash operations and resolving customer complaints.

Benin
Message

At SAN MARKET (Ex Africagel), I managed cashier operations, secured transactions through regular checks, and prepared reports. I reduced cash register errors and handled daily transactions of 2 to 15 million FCFA.

I welcomed 50 to 200 customers a day and handled their complaints, contributing to a high customer satisfaction rate.

At Sènami JV, I served customers, managed GSM product stock, and sold GSM products while meeting assigned targets. I also maintained the cash register and reported daily operations.

At Tiens DS Com, I provided personalized customer follow-up, addressed complaints, and assisted an average of 25 to 100 customers per day. I contributed to revenue growth, and I hold a professional degree in Marketing and Commercial Action.

Experience

Work history, roles, and key accomplishments

SD

Caissière et chargée de clientèle

Superettes & Boutiques de vente de produits divers

Jan 2014 - Dec 2016 (2 years 11 months)

Handled cash operations, sold GSM and food products, and managed customer complaints to ensure satisfaction.

Education

Degrees, certifications, and relevant coursework

UU

Université Polytechnique Internationale Obiang NGUEMA Mbasogo (UPI-ONM)

Licence Professionnelle, Marketing et Action Commerciale

Licence Professionnelle en Marketing et Action Commerciale from Université Polytechnique Internationale Obiang NGUEMA Mbasogo (UPI-ONM) in 2017.

CS

Complexe Scolaire Schékina

Baccalauréat, Série B

Baccalauréat Série B from Complexe Scolaire Schékina in 2013.

Tech stack

Software and tools used professionally

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