At Concentrix Bénin, I handled customer calls, identified customer needs, and proposed suitable solutions. I also processed complaints and followed up on customer cases.
I contributed to customer satisfaction and retention while following company procedures and performance objectives.
Previously, I developed and managed a customer portfolio and implemented marketing actions at Highlife International Limited Liability Company. At EFIFE BENIN-COOP, I supported commercial activities and customer case follow-up as an intern.
