Emmanuel Odeshola
@emmanuelodeshola
I resolve high-volume customer issues and improve satisfaction through Zendesk and CRM support.
NigeriaWhat I'm looking for
At Woawuu Bakery, I manage 40+ customer inquiries each day across in-person, phone, and WhatsApp support while maintaining 95%+ customer satisfaction and repeat customer retention.
I de-escalate complaints and resolve order issues within 24 hours, helping reduce customer churn by 15%. I also process orders and update CRM records with 99% order accuracy, reducing errors by 20%.
As an Assistant Bakery Manager, I train team members on customer service standards and help the team respond faster during high-volume periods of 60+ daily orders.
I'm Zendesk Agent Fundamentals certified and ready to bring ticketing, live chat, email support, CRM, and customer communication skills to a growth-focused support team.
Experience
Work history, roles, and key accomplishments
Assistant Bakery Manager
Woawuu Bakery
Aug 2023 - Present (3 years 1 month)
Managed 40+ customer inquiries daily via in-person, phone, and WhatsApp with 95%+ satisfaction rate and repeat customer retention. De-escalated complaints and resolved order issues within 24 hours, reducing customer churn by 15%.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
2012 - 2018
Completed high school education, graduating in 2018.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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