Uzochukwu AjuonuEnwe
@uzochukwuajuonuenwe
I resolve high-volume customer inquiries and build lasting client relationships.
NigeriaWhat I'm looking for
At Cakes and Cream, I handled 60–80 customer inquiries daily via phone and WhatsApp, resolving over 90% on first contact while sustaining satisfaction above 95%.
I process orders, forms, and requests, maintain detailed CRM records, and escalate complex issues to keep customers supported and operations aligned. My client relationship work contributed to a 65% increase in repeat business.
Previously, at Access Bank Plc, I supported banking clients with enquiries, disputes, onboarding, and digital banking adoption. At Blacklistng/Aladdin, I managed client accounts across the customer lifecycle, using market and client needs analysis to identify retention and growth opportunities.
I'm remote-ready, with a dedicated workspace, reliable high-speed internet, and flexibility across shifts and time zones.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cakes and Cream
Oct 2023 - Jul 2026 (2 years 9 months)
Responded to 60-80 daily client inquiries via phone and WhatsApp, resolving over 90% on first contact with satisfaction above 95%. Processed orders and requests, escalated complex issues, and maintained accurate records, driving a 65% increase in repeat business.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Science, Economics
Bachelor of Science in Economics from the University of Ibadan.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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