Open to opportunities

Edezor Lilian

@edezorlilian

Message

I resolve customer inquiries across WhatsApp, email, phone, and online channels for retail and automotive customers.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or customer success role where I can resolve inquiries across digital channels, work independently in a remote, fast-paced environment, and help improve customer satisfaction and retention.

I've supported customers at Eminent Bakery and Ducas Auto Mobile, managing inquiries through WhatsApp, email, phone, social media, and online channels. I resolve complaints, maintain customer and order records, track orders, and escalate complex issues when needed.

I work closely with production, sales, and technical teams to deliver prompt service, communicate customer needs, and follow up to improve satisfaction, retention, referrals, and feedback. I'm comfortable supporting international customers remotely using Zendesk, Freshdesk, Google Workspace, CRM tools, and virtual communication platforms.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Eminent Bakery

Sep 2023 - Oct 2024 (1 year 1 month)

Managed customer inquiries through WhatsApp and online channels, resolved complaints, and maintained accurate records. Collaborated with production and sales teams to ensure prompt service delivery and followed up with customers to improve satisfaction.

Customer Support WhatsApp CHANNELS Complaint Resolution Record keeping Collaboration Follow up

Customer Care Representative

Ducas Auto Mobile

Mar 2022 - May 2023 (1 year 2 months)

Welcomed customers, guided them to appropriate departments, and handled inquiries via phone, WhatsApp, email, and social media. Confirmed payments, issued receipts, tracked orders, and communicated customer needs to technical and sales staff.