Sochikanyima Udeze
@sochikanyimaudeze
Customer Service Representative at Avela Bakehouse who handled customer inquiries and orders across WhatsApp and online channels.
NigeriaWhat I'm looking for
At Avela Bakehouse, I handled customer inquiries, processed orders, and shared timely updates through WhatsApp and other online channels. I also guided customers in selecting products and supported sales through upselling and cross-selling.
I maintained customer records and accurate data entry while building relationships through clear communication.
As a Customer Service Assistant at Family Business, I assisted customers with inquiries, purchases, and payments, and supported daily operations and events.
Through Foreign Customer Service Training, I gained exposure to Salesforce, HubSpot, and Primo Dialer CRM. I’m looking to bring my customer service experience into an inbound support or appointment setting role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Avela Bakehouse
Jun 2025 - Aug 2026 (1 year 2 months)
Handled customer enquiries, processed orders, and provided timely updates through WhatsApp and other online channels. Guided customers in selecting products, effectively upselling and cross-selling to boost sales.
Freelance Graphic Designer
Demiz Graphics
Oct 2024 - Oct 2025 (1 year)
Consulted directly with clients to understand project requirements, manage timelines, and deliver high-quality visual designs. Managed client feedback professionally and ensured revisions were completed accurately and on time.
Customer Service Assistant
Family Business
Jul 2021 - Jul 2024 (3 years)
Assisted customers with enquiries, purchases, and payments while providing friendly and professional service. Supported daily business operations and catered to customers during events in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Coach Dakins
Foreign Customer Service Training, Customer Service
Completed Foreign Customer Service Training in June 2026, with exposure to Salesforce, HubSpot, and Primo Dialer CRM.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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