Eniola Oyedele
@eniolaoyedele
Customer support professional with 2+ years resolving customer issues quickly and consistently.
NigeriaWhat I'm looking for
I’m a customer support professional with over two years of experience helping people solve problems clearly and quickly. I handle high volumes of messages and tickets without losing track of details, and I stay calm when things get busy.
In my roles, I dig into the real cause of each issue and focus on getting problems fully closed out, not just patched up. I’ve also built tools to improve consistency—like a Quick Resolution Guide—and set up follow-up systems that bring customers back.
I’m comfortable communicating in writing and verbally (chat, email, and phone) and I work well both remotely and on-site. I also bring leadership experience, including training new team members and coordinating with delivery and admin teams to ensure customers get what they were promised.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Teleperformance Nigeria
Aug 2025 - Present (11 months)
Handle a high volume of customer tickets daily by sorting by urgency and investigating root causes to prevent repeat complaints. Escalate complex cases to the right team and follow up until issues are fully closed, and build a Quick Resolution Guide to standardize faster resolutions.
Customer Service Manager
Crumbs Bakery
Jan 2025 - Jun 2025 (5 months)
Managed customer questions, complaints, and feedback, reducing average issue resolution time by 25%. Set up customer follow-ups after orders, trained new team members to maintain service quality, and coordinated with delivery and admin teams to meet customer promises on time.
Customer Service Representative
Babatunde Printing Press
Jan 2023 - Dec 2024 (1 year 11 months)
Managed each customer order end-to-end from initial request through delivery. Maintained accurate records of requests, feedback, and order status, and supported stock tracking and daily task coordination with the team.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Arts, English and Literary Studies
Earned a B.A. in English and Literary Studies at the University of Ilorin in October 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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