At Sendme Food and Technology, I resolve 50+ customer inquiries daily across phone, email, and chat, maintaining a 92% CSAT.
I manage 30+ emails daily with 99% accuracy and process more than 100 orders, billing requests, and refunds weekly with 99% accuracy.
Using Zendesk ticket management, I improved average call resolution time by 25% and reduced repeat escalations by 30% through proactive problem-solving.
I also executed upselling strategies that increased revenue by 20%, and mentored more than five team members weekly.
