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Chidimma Christian

@chidimmachristian

Customer Service Team Lead at One-Global Outreach Agency, resolving escalations and coaching agents to improve customer satisfaction.

Nigeria

Message

At One-Global Outreach Agency, I supervised daily customer service operations, supported agents with inquiries and complaints, and monitored service quality against company standards and KPIs.

At Claire's Pastry, I handled customer inquiries, processed orders, and resolved order issues. Earlier, as a Call Center Agent at Wellman & Wellington Company Limited, I managed inbound and outbound calls and documented customer interactions in CRM systems.

Experience

Work history, roles, and key accomplishments

Customer Service Team Lead

One-Global Outreach Agency

Feb 2025 - Aug 2026 (1 year 6 months)

Supervised daily customer service operations, monitored KPIs, and managed escalated complaints. Trained and mentored agents to improve customer satisfaction and retention.

Customer Service Team Leadership KPI Tracking Escalation Management Agent Coaching Customer Satisfaction

Customer Service Associate

Claire's Pastry

Mar 2022 - Oct 2025 (3 years 7 months)

Handled customer inquiries via phone, social media, and in person, processed orders, and resolved complaints. Drove repeat sales through product recommendations and upselling.

Customer Service Order Processing Complaint Resolution Upselling Social Media Support

Call Center Agent

Wellman & Wellington Company Limited

Jun 2019 - Aug 2021 (2 years 2 months)

Handled inbound and outbound calls, documented interactions in CRM systems, and escalated complex issues. Followed up on unresolved inquiries to support retention.

Call Center CRM Inbound Calls Outbound Calls Escalation Management Customer Retention