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Emmanuella Wokoma

@emmanuellawokoma

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Customer service and sales associate at Timeless Watches, resolving complaints and coordinating customer orders.

Nigeria

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At Timeless Watches, I responded to customer inquiries, guided purchase decisions, resolved complaints, and coordinated order processing and delivery.

At Connecto Studios, I handled customer interactions across in-person and digital channels, maintained client records, and coordinated with teams to support service delivery.

At Afriment, I directed a virtual assistant team and supported lead generation workflows. I also managed participant inquiries and payments, and presented my team’s work.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Associate

Timeless Watches

Jun 2025 - Oct 2026 (1 year 4 months)

Responded to 20+ customer inquiries daily, guiding purchase decisions and resolving complaints. Managed order processing and delivery coordination for 15+ weekly orders, maintaining accurate records.

Customer Support Sales Complaint Resolution Order Processing Record keeping

Recruitment Support Intern

Afriment

Mar 2026 - Apr 2026 (1 month)

Communicated with 30+ candidates weekly, ensuring timely updates and scheduling interviews. Maintained structured tracking systems and collaborated with internal teams to streamline candidate experience.

Candidate Communications Interview Scheduling Tracking Systems Collaboration

Virtual Assistant Team Lead

Afriment

Feb 2026 - Mar 2026 (1 month)

Directed an 8-member VA team, implementing workflows and training programs to optimize lead generation. Generated 25+45 verified leads, contributed to 238 verified beta leads in 24 hours, and maintained 60% retention.

Team Leadership Lead Generation Workflow Implementation Training Google Sheets Presentation Skills

Virtual Assistant (Customer Support & Operations)

Skill2Scale

Nov 2025 - Dec 2025 (1 month)

Managed and organized 5,000+ emails, improving response efficiency and clarity. Responded to client inquiries, supported onboarding, and created structured templates to improve communication consistency.

Email Management Customer Support Onboarding Template Creation Email Organization

Administrator & Customer Care

Connecto Studios

Sep 2023 - Feb 2025 (1 year 5 months)

Handled daily customer interactions (10–20 clients/day) across in-person and digital channels. Resolved customer issues promptly, reducing complaint escalation, and maintained client records with 100% accuracy.

Customer Support Issue Resolution Record keeping Coordination