IOImaobong Okeke
@imaokeke
Dedicated Virtual Assistant and Customer Service Representative.
NigeriaWhat I'm looking for
As a Certified Virtual Assistant (CVA) with over three years of experience, I have honed my skills in providing exceptional quality standard service to diverse client bases. My expertise lies in handling high volumes of client inquiries while managing difficult situations, ensuring prompt resolution and high customer satisfaction rates.
Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, delegate tasks, and manage progress to meet deadlines. My strong communication skills have enabled me to draft and edit documents, including reports, presentations, and minutes of meetings.
I am a team player with a proven track record of supervising projects, creating invoices, and following up on payments. My passion for customer service has driven me to respond to inquiries and manage customer service platforms, ensuring timely and effective issue resolution.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Mofets
Oct 2022 - Jul 2023 (9 months)
Handled customer inquiries, complaints, and feedback, ensuring 98% customer satisfaction rate. Delegated tasks, managed progress, and ensured deadlines were met. Drafted and edited documents, and assisted with organizing corporate and personal events.
Project Coordinator
Youngsters and Women Advancement Initiative (YAWAI)
Feb 2022 - Feb 2023 (11 months)
Served as a youth ambassador, raising awareness and driving sustainable youth-led initiatives on violence, girl-child abuse, and skills acquisition.
Customer Support Executive/Sales
SIMS Nigeria Ltd
Nov 2019 - Nov 2021 (2 years)
Sorted, organized, and responded to client emails. Scheduled appointments, meetings, and managed deadlines. Created invoices and followed up on payments. Supervised projects and provided updates.
Secretary
Youth Alive Foundation (Y.A.F.)
Mar 2019 - Nov 2021 (2 years 8 months)
Mentored over 40 youth through an intensive career building program, contributing to their personal and professional growth.
Customer Service Representative/Sale
OAK Exclusive Designs Limited
Apr 2018 - Nov 2019 (1 year 7 months)
Assisted the Merchandising team with allocating samples, monitoring inventory levels, and communicating sales analysis. Managed administrative duties, including maintenance issues and incident reports.
National Youth Service Corp (NYSC) member
Wesley College of Science
Dec 2015 - Dec 2016 (1 year)
Participated in the National Youth Service Corp program, contributing to the community and gaining valuable experience.
Volunteer
Camp Africa Adventure (CAA)
Participated in volunteer activities, contributing to the community and gaining valuable experience.
Education
Degrees, certifications, and relevant coursework
Imaobong hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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