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Imaobong Okeke

@imaokeke

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Dedicated Virtual Assistant and Customer Service Representative.

Nigeria

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What I'm looking for

Seeking a challenging role that leverages my customer service and sales skills to drive business growth and customer satisfaction.

As a Certified Virtual Assistant (CVA) with over three years of experience, I have honed my skills in providing exceptional quality standard service to diverse client bases. My expertise lies in handling high volumes of client inquiries while managing difficult situations, ensuring prompt resolution and high customer satisfaction rates.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, delegate tasks, and manage progress to meet deadlines. My strong communication skills have enabled me to draft and edit documents, including reports, presentations, and minutes of meetings.

I am a team player with a proven track record of supervising projects, creating invoices, and following up on payments. My passion for customer service has driven me to respond to inquiries and manage customer service platforms, ensuring timely and effective issue resolution.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Mofets

Oct 2022 - Jul 2023 (9 months)

Handled customer inquiries, complaints, and feedback, ensuring 98% customer satisfaction rate. Delegated tasks, managed progress, and ensured deadlines were met. Drafted and edited documents, and assisted with organizing corporate and personal events.

Customer Service Virtual Assistant Team Management Event Planning Editing

Project Coordinator

Youngsters and Women Advancement Initiative (YAWAI)

Feb 2022 - Feb 2023 (11 months)

Served as a youth ambassador, raising awareness and driving sustainable youth-led initiatives on violence, girl-child abuse, and skills acquisition.

Project Management Community Outreach Leadership

Customer Support Executive/Sales

SIMS Nigeria Ltd

Nov 2019 - Nov 2021 (2 years)

Sorted, organized, and responded to client emails. Scheduled appointments, meetings, and managed deadlines. Created invoices and followed up on payments. Supervised projects and provided updates.

Customer Support Sales Email Time Management Project Management

Secretary

Youth Alive Foundation (Y.A.F.)

Mar 2019 - Nov 2021 (2 years 8 months)

Mentored over 40 youth through an intensive career building program, contributing to their personal and professional growth.

Mentorship Career Development Leadership Teamwork

Customer Service Representative/Sale

OAK Exclusive Designs Limited

Apr 2018 - Nov 2019 (1 year 7 months)

Assisted the Merchandising team with allocating samples, monitoring inventory levels, and communicating sales analysis. Managed administrative duties, including maintenance issues and incident reports.

Customer Service Sales Inventory Management Administrative Support Communication