freda Idoroh

Handled customer inquiries through email, phone, live chat, and social media, resolving issues related to account access, billing, scheduling, and service delivery. Updated CRM records, coordinated administrative tasks, and escalated complex issues to ensure timely resolution.

Handled customer inquiries and provided prompt, professional support to resolve customer needs and concerns. Followed up with customers to confirm satisfaction and ensure timely resolution of outstanding issues.

Supported digital operations and community engagement activities, contributing to smooth online communication and coordination. Assisted with administrative coordination and maintained organized records to support efficient remote operations.

Completed a certification in IT and Customer Support.

Completed a certification in Digital Marketing and Remote Sales.

Pursued a Master's degree in Agricultural Extension and Rural Development, focusing on community development and agricultural practices.

Earned a Bachelor of Agriculture degree, gaining foundational knowledge in agricultural sciences.