Open to opportunities

Ikurusu Emmanuella

@emmanuella-ikurusu

Virtual Assistant with experience in administrative support, appointment scheduling, customer support, and AI workflow automations

Nigeria

Message

What I'm looking for

I help executives and teams run smoother operations through virtual assistance and tailored AI workflow automation systems.

It’s a pleasure to connect with you. I’m an AI Automation Specialist and Executive Virtual Assistant with experience supporting business owners and C-level executives across industries like IT, real estate, insurance, agriculture, and cosmetics.

I build and manage systems that reduce manual work and keep operations organized. This includes automating workflows for email management, lead generation, customer support, and calendar scheduling, so day-to-day tasks don’t slow you down.

I work with both the technical and operational sides of a business, which means I don’t only set up automation, I make sure it fits how you and your team already work. The goal is simple: save time, reduce back-and-forth, and keep everything running in a clear, structured way.

Alongside automation, I provide executive support when needed, from managing schedules and coordinating meetings to preparing presentations and handling administrative tasks. Whether you need a system built from scratch or ongoing support to keep things on track, I step in where needed and make sure things get done.

Experience

Work history, roles, and key accomplishments

Administrative Assistant/support

Edi report

Jan 2026 - May 2026 (4 months)

Managed customer inquiries and Tier 1 issue resolution through phone, email, and ticketing platforms, delivering timely support and maintaining high customer satisfaction.
Oversaw administrative documentation, record management, and compliance-related tasks to ensure operational accuracy and regulatory adherence.

Administrative Assistant / Telemarketing

Quick Mechs USA

Nov 2025 - Dec 2025 (1 month)

I maintained 100% accurate customer records, updated 60+ call logs per day, and scheduled follow ups that improved response time by 40% and reduced missed leads by 25%.

Scheduled appointments, coordinated follow-ups, and managed client communications to ensure timely responses and efficient workflow management.

Time Management Communication Skills CRM Management Project Management Research Skills Social Media Management Data Entry Database Management Remote Remote

Executive Administrative Assistant

NTZNS

Dec 2024 - Feb 2025 (2 months)

I managed executive schedules, client onboarding, project deadlines, stakeholder communications, and workflow tracking using productivity tools.

Administrative Officer/customer support

David Banky Enterprise

Oct 2021 - Jun 2023 (1 year 8 months)

Supervised customer support operations, assisting 100+ customers monthly and ensuring timely resolution of inquiries and service requests.
Developed and implemented process improvements that increased operational efficiency, reduced response times by 20%, and enhanced customer satisfaction.
Coordinated meetings, events, and administrative activities etc,