Emmanuel Eze

I’m a CRM-focused professional with 4+ years of experience managing customer data, supporting sales pipelines, and delivering high-quality client relationship management. I’m certified in CRM systems and bring a strong commitment to data accuracy, confidentiality, and customer outcomes.

In my CRM role, I maintained and updated CRM records for 300+ active accounts while ensuring 98%+ data accuracy and compliance across customer and transaction databases. I tracked customer lifecycle stages, flagged at-risk accounts, and escalated issues to sales to support retention.

I’m hands-on with tools like Zoho CRM and Zendesk, and I use reporting to drive decisions. I generated weekly CRM reports and pipeline summaries for management, and I resolved 40+ customer queries per week through phone, email, and chat.

I also bring strong cross-functional collaboration and bilingual communication (English & French). I’ve cleaned and migrated customer data, reducing duplicate records by ~30%, and I’ve supported sales and multilingual client inquiry workflows across regions.