Open to opportunities

Kehinde Rebecca Ogunshe

@kehinderebeccaogunsh

Message

I build CRM lifecycle processes that improve customer engagement, data quality, and sales conversion.

Nigeria

Message

What I'm looking for

I'm looking for a customer success, CRM, or operations role where I can improve lifecycle engagement, data quality, customer retention, workflow efficiency, and cross-functional service delivery.

At Eden Oasis Realty, I lead CRM operations and customer lifecycle processes that support sales and long-term client relationships. I developed post-purchase check-ins that maintain engagement for up to four years, improved client data accuracy by over 75%, and supported more than ₦11B in sales conversion initiatives.

I've cleaned and restructured 2,000+ customer records, improved lead-to-client conversion by 15% through segmentation and behavioural analysis, and optimised 35+ email campaigns. I also automate workflows, saving 15+ hours monthly, while leading a five-person CRM team to a 30% productivity increase.

My earlier healthcare operations work strengthened my experience in corporate billing, reconciliation, account management, debt recovery, stakeholder coordination, and resolving customer issues.

Experience

Work history, roles, and key accomplishments

Current

CRM Manager

Current

Eden Oasis Realty

Jan 2025 - Present (1 year 7 months)

Lead CRM operations and customer lifecycle processes, developing a structured check-in process that maintains client engagement for up to four years post-purchase. Improved client data accuracy by over 75% and increased team productivity by 30% through performance reviews and automation.

CRM Administration Customer Lifecycle Management Customer Engagement Data Quality Process Improvement Team Leadership Sales Training Automation Segmentation Reporting

CRM Specialist

Eden Oasis Realty

Aug 2023 - Dec 2024 (1 year 4 months)

Managed CRM processes and customer records, cleaning and restructuring over 2,000 records to improve data quality. Executed 35+ email campaigns with a 22% average open rate and contributed to a 15% increase in lead-to-client conversion.

CRM Administration Data Cleaning Segmentation Email Marketing A B Testing Data Analysis Google Sheets Reporting

Corporate Billing Manager

Lagos Executive Cardiovascular Center

Sep 2022 - Aug 2023 (11 months)

Managed corporate billing and reconciliation for HMO and corporate accounts, improving debt recovery and standardizing procedures. Reduced account disputes by 30% through strengthened controls and account management.

Billing Reconciliations Account Management Debt Recovery Process Improvement Stakeholder Management Reporting

Corporate Account Analyst

Lagos Executive Cardiovascular Center

Mar 2022 - Sep 2022 (6 months)

Verified customer eligibility and managed monthly HMO billing for corporate accounts. Supported debt recovery and reconciliation to maintain accurate financial records and improve operational efficiency.

Billing Reconciliations Reporting Process Improvement Coordination

Patient Support Officer

Cedarcare Hospital

Mar 2021 - Mar 2022 (1 year)

Supported customer and corporate account operations, coordinating billing, payment, and service enquiries. Maintained accurate customer information and contributed to service delivery improvements through proactive issue resolution.

Customer Support Billing Account Management Issue Resolution Stakeholder Coordination