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@emmanuelegbumokei
Experienced customer support specialist delivering data-driven service improvements and revenue growth.
NigeriaI am a customer support specialist with over three years' experience managing end-to-end bookings, re-issuances, exchanges, and refunds using GDS and CRM platforms. I improve responsiveness and workflows, reducing ticket handling times by 15% while maintaining high client satisfaction.
I have co-founded and led sales operations to achieve 15% revenue growth and 12% cost reduction, and I managed digital marketing and training projects that improved participant outcomes. I combine analytical decision-making, stakeholder communication, and project management to optimize operations and deliver measurable results.
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Work history, roles, and key accomplishments
Egbumokei Foods Ng
Jan 2022 - Present (3 years 10 months)
Spearheaded sales operations and implemented performance tracking systems, achieving 15% revenue growth and reducing operational costs by 12%. Prepared monthly and quarterly reports to enhance decision-making and increase strategic efficiency by 20%.
Federal University Oye-Ekiti
Nov 2021 - Nov 2022 (1 year)
Enhanced learning outcomes for 80+ undergraduates by designing supplemental materials and adapting resources to diverse needs, improving academic performance and engagement by 15%. Monitored student progress and provided actionable feedback to boost participation and success.
Degrees, certifications, and relevant coursework
NUBachelor of Science, Environmental Management
Grade: Second Class (Upper Division)
Activities and societies: Undergraduate research: Effects of Landfill Leachates on Ground Water Quality in Ekweme Square, Awka South L.G.A. (2020); Award of Academic Excellence, Department of Environmental Management (05/2021).
Bachelor of Science in Environmental Management from Nnamdi Azikiwe University, Awka, completed in 2021 with Second Class (Upper Division).
Software and tools used professionally
NigeriaYou can contact Emmanuel and 90k+ other talented remote workers on Himalayas.
Message Emmanuel
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