Open to opportunities

Emmanuel Egbumokei

@emmanuelegbumokei

Message

Experienced customer support specialist delivering data-driven service improvements and revenue growth.

Nigeria

Message

What I'm looking for

I seek a collaborative mid-level customer support or operations role where I can apply CRM/GDS expertise, lead process improvements, and grow into broader project management responsibilities.

I am a customer support specialist with over three years' experience managing end-to-end bookings, re-issuances, exchanges, and refunds using GDS and CRM platforms. I improve responsiveness and workflows, reducing ticket handling times by 15% while maintaining high client satisfaction.

I have co-founded and led sales operations to achieve 15% revenue growth and 12% cost reduction, and I managed digital marketing and training projects that improved participant outcomes. I combine analytical decision-making, stakeholder communication, and project management to optimize operations and deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder

Current

Egbumokei Foods Ng

Jan 2022 - Present (3 years 9 months)

Spearheaded sales operations and implemented performance tracking systems, achieving 15% revenue growth and reducing operational costs by 12%. Prepared monthly and quarterly reports to enhance decision-making and increase strategic efficiency by 20%.

Sales Operations Sales Growth Performance Tracking Reporting Data Analysis Process Optimization

Lecturer Assistant

Federal University Oye-Ekiti

Nov 2021 - Nov 2022 (1 year)

Enhanced learning outcomes for 80+ undergraduates by designing supplemental materials and adapting resources to diverse needs, improving academic performance and engagement by 15%. Monitored student progress and provided actionable feedback to boost participation and success.

Curriculum Development Feedback Classroom Management Microsoft Office

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Environmental Management

Grade: Second Class (Upper Division)

Activities and societies: Undergraduate research: Effects of Landfill Leachates on Ground Water Quality in Ekweme Square, Awka South L.G.A. (2020); Award of Academic Excellence, Department of Environmental Management (05/2021).

Bachelor of Science in Environmental Management from Nnamdi Azikiwe University, Awka, completed in 2021 with Second Class (Upper Division).