Ajom Christiana

I am a proactive listener and resourceful customer support and marketing professional with over two years of experience in customer relations, administrative support, and digital marketing across technology and e-commerce sectors. My expertise lies in resolving customer inquiries, enhancing user satisfaction, and streamlining support processes while driving brand engagement and operational efficiency.

In my current role as Customer Support Lead at Besecured Nigeria Limited, I manage customer interactions and have successfully improved customer satisfaction by 80% weekly through effective issue resolution. I am adept at analyzing customer interactions to identify trends, leading to service enhancements and improved customer retention. My commitment to service excellence and continuous professional growth drives me to expand my expertise into business development, applying structured approaches to market analysis and customer retention strategies.