Seyi Komolafe
@seyikomolafe
Customer support leader driving retention, sales growth, and process improvement.
NigeriaWhat I'm looking for
I am a dedicated customer support specialist and sales-focused leader with over four years of experience improving customer satisfaction, reducing churn, and driving revenue through targeted upsell and referral programs. I have led support and sales initiatives across e-learning and trading subsidiaries, resolving high volumes of customer issues while streamlining platforms to cut resolution time and boost satisfaction.
I have trained teams to identify pain points and convert support interactions into premium upgrades, generating significant upsell revenue and new client acquisitions. My background combines customer service management, recruitment and administrative leadership, and data-driven process improvements using tools like Power BI, Zendesk, HubSpot, and QuickBooks.
Experience
Work history, roles, and key accomplishments
Customer Support Lead
Western Sahara Worldwide Services
Jan 2021 - Present (4 years 11 months)
Resolved 500+ monthly learner issues and 100+ trader account challenges, reduced ticket resolution time by 25% and improved learner retention by 25% through platform streamlining and post-resolution follow-ups.
Sales Manager
Western Sahara Worldwide Services
Jan 2021 - Present (4 years 11 months)
Boosted Willis Capital revenue by 12% through targeted upsell campaigns and increased Willis University premium course enrollments by 20%; launched referral programs driving 15% new client acquisition and trained teams to generate $100k+ annual upsells.
Administrative & Recruitment Manager
Noemdek Limited
Jan 2020 - Dec 2020 (11 months)
Led full-cycle recruitment and onboarding, developed policies and performance management systems to improve employee productivity and workplace relations.
Administrative Manager
PO Energy Solutions
Jan 2019 - Dec 2020 (1 year 11 months)
Provided administrative support to management, coordinated cross-department projects to deliver on time and within budget, and implemented process improvements to increase operational efficiency.
Education
Degrees, certifications, and relevant coursework
Hagital Consulting Nigeria
Professional/Certification Training, Cybersecurity
2025 -
Activities and societies: Preparing for CompTIA Security+ certification
Pursuing cybersecurity training with planned completion and CompTIA Security+ certification preparation.
UDUdemy
Professional Development Course, Customer Service
2023 - 2023
Completed courses on Customer Service, Customer Support, and Customer Experience to enhance service skills.
UDUdemy
Professional Development Course, Sales
2022 - 2022
Completed Practical Sales Techniques training to develop sales and upselling skills.
EUEkiti State University
Bachelor of Science, Economics
2011 - 2016
Completed a Bachelor of Science in Economics at Ekiti State University, covering core economic theory and quantitative methods.
UIUtiva Inc.
Professional Development Course, Data Visualization
Completed Data Visualization with Power BI training to build skills in creating dashboards and visual analytics.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Seyi?
You can contact Seyi and 90k+ other talented remote workers on Himalayas.
Message SeyiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
