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Emmanuel Effiong

@emmanueleffiong

Experienced telemarketer with excellent customer service and marketing skills.

Nigeria

What I'm looking for

I am looking for a role that values customer interaction and offers opportunities for growth.

I am an experienced and enthusiastic telemarketer with a strong commitment to delivering exceptional customer service. My journey in the sales industry has equipped me with the skills necessary to effectively convey messages and relay information about products and services. I pride myself on my ability to remain calm and courteous, even in high-pressure situations, ensuring that customer needs are met and complaints are resolved promptly.

Throughout my career, I have held various roles that have honed my skills in customer interaction and sales. Currently, as a Remote Sales Agent at HiiT PLC, I engage with leads through multiple channels, including cold calling and messaging platforms. My previous experience as a Customer Service Representative and Call Center Agent has further strengthened my ability to assist customers and address their inquiries effectively. I am dedicated to working diligently on behalf of my company and contributing positively to its success.

Experience

Work history, roles, and key accomplishments

HP
Current

Remote Sales Agent

HiiT PLC

Jan 2022 - Present (3 years 5 months)

As a Remote Sales Agent, I contact leads through various channels including cold calling and SMS. I focus on selling the company's services while ensuring customer needs are met and complaints are resolved promptly.

CK

Customer Service

Central Kitchen

Feb 2021 - Feb 2022 (1 year)

In my role at Central Kitchen, I took customer orders and responded to inquiries through multiple channels. I monitored deliveries and ensured customer satisfaction.

OG

Call Center Agent

Outsource Global

May 2019 - Feb 2021 (1 year 9 months)

As a Call Center Agent, I was responsible for selling the company's services and providing assistance to customers. I focused on resolving complaints and addressing special customer needs.

GP

Sales Representative

Gionee Phones

Jan 2018 - May 2019 (1 year 4 months)

In my position as a Sales Representative at Gionee Phones, I was responsible for sales and resolving customer complaints, ensuring a positive customer experience.

Education

Degrees, certifications, and relevant coursework

University of Calabar logoUC

University of Calabar

Bachelor of Science, Public Administration

2013 -

Tech stack

Software and tools used professionally

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Emmanuel Effiong - Remote Sales Agent - HiiT PLC | Himalayas