Khaliq Ikolaba

I’m a dedicated, customer-focused Customer Service Representative with three years of experience supporting consumers in the electronics and mobile technology space. I’m known for resolving concerns professionally and empathetically, handling inquiries with active listening, and staying calm under pressure.

In my role at LG Electronics, I assisted customers with product inquiries and provided accurate information on consumer electronics and home appliances. I resolved complaints professionally while supporting setup, warranty information, and after-sales service—and I maintained accurate customer records and documented service interactions.

Before that, at TECNO, I supported customers in selecting mobile devices and accessories based on their needs and preferences. I explained product features, specifications, and ongoing promotions, responded promptly to inquiries, and processed sales transactions while building positive customer relationships.

My approach is rooted in outstanding customer experiences: I’m patient, courteous, and empathetic, with strong time management, attention to detail, and communication skills. I work effectively both independently and as part of a team, and I’m comfortable using tools like Microsoft Word/Excel, Google Docs/Sheets, Gmail and email management, plus internet research and basic computer troubleshooting.