Open to opportunities

Emmanuel Chima Ogedazi

@emmanuelchimaogedazi

Message

Dedicated Customer Service Specialist delivering exceptional support.

Nigeria

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Specialist with a proven track record of delivering exceptional support and maintaining high customer satisfaction rates. My experience spans over several years in managing complex customer interactions, resolving escalated issues, and implementing process improvements that enhance service delivery.

Throughout my career, I have excelled in various roles, including as an Administrative Assistant and Customer Service/Sales Representative. I successfully managed executive calendars, coordinated numerous meetings, and streamlined document management systems, significantly improving efficiency. My commitment to customer satisfaction is evident in my ability to maintain a 95% customer satisfaction rating and exceed sales targets consistently.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Digital Witch

Feb 2019 - Jul 2024 (5 years 5 months)

Managed executive calendars, coordinated meetings, and streamlined document management systems. Improved efficiency and accuracy in expense tracking and travel arrangements, while reducing procurement costs significantly.

Calendar Management Document Management Travel Coordination

Customer Service/Sales Representative

T.G.S LIMITED

Jan 2015 - Jan 2022 (7 years)

Achieved a 95% customer satisfaction rating while managing high volumes of inquiries. Developed retention strategies and trained new team members, consistently exceeding sales targets and improving customer service metrics.