Nuno Palha

I am an enthusiastic customer service professional with a strong ability to understand client needs and deliver tailored solutions. My experience includes providing exceptional support in high-pressure environments, ensuring customer satisfaction, and contributing to enhanced business reputation and improved customer retention.

Currently, I work as a Customer Support Specialist at Lufthansa, where I efficiently respond to passenger inquiries and resolve issues through professional communication. I coordinate global airport assistance, ensuring seamless passenger experiences while adhering to international protocols. My commitment to effective communication and problem-solving has been key to maintaining clear channels with various departments.

With a background in hospitality as a Night Auditor and Receptionist, I have developed excellent interpersonal skills and the ability to work with diverse nationalities. I hold a Bachelor’s degree in Tourism and a Digital Marketing certificate from Google, which further enhances my ability to understand and meet customer needs in today's digital landscape.