Looking for a job

Swenja P

@swenjap

Message

Customer Success leader in SaaS and AI who built Miyon’s CS function and white-label partner operations.

Spain

Message

What I'm looking for

I’m looking for an implementation, onboarding or customer success role where I help customers start well and shape the bigger picture: better customer journeys, scalable processes and insights for Product. I value a calm, well-organised company, good leadership and a great team. Ideally hybrid in Barcelona with German-speaking customers.

At Miyon, I built the Customer Success function and led the CS team for a Voice AI provider. I set up partner-specific onboarding, adoption and health-score processes, and SLA reporting.

At Legartis, I rolled out the Startdeliver CS platform and built scalable onboarding, segmentation, lifecycle, renewal and QBR frameworks. I also identified and executed upsell and cross-sell opportunities, working between customers, Product and Engineering.

At Cint, I led Customer Success for Central Europe with €27M in revenue responsibility, developed a team of 14, and delivered 138% of the 2021 revenue target. I also built Customer Success from scratch at Genesis Cloud and, with Breath & Beyond, designed a coaching program and built my own web app with AI tools.

Experience

Work history, roles, and key accomplishments

Interim Head of Customer Success

Miyon

Feb 2026 - Sep 2026 (7 months)

Built the Customer Success function and led the CS team. Set up post-sale processes including partner-specific onboarding, CS workflow, adoption and health-score concept, and SLA reporting.

Customer Success Onboarding Health Scores SLA Reporting Partnership Management White Label Operations Negotiation

Head of Customer Success

Legartis

Aug 2024 - Mar 2025 (7 months)

Led the end-to-end rollout of the CS platform Startdeliver, including implementation, automation, and customer health scoring. Built a scalable onboarding framework and standardized lifecycle processes including renewal and QBR frameworks.

Startdeliver Customer Success Onboarding Segmentation Lifecycle Management QBR Renewals Upselling Cross Selling Product Management engineering collaboration

Senior Customer Success Manager

Genesis Cloud

Apr 2023 - Mar 2024 (11 months)

Built the Customer Success function from scratch for a fast-scaling cloud infrastructure provider. Developed a customer experience plan and data-driven onboarding and engagement frameworks, and introduced segmentation and lifecycle automation.

Customer Success Onboarding Segmentation Lifecycle Automation ISO 27001 Cross Functional Collaboration

Customer Success Director

Cint

Apr 2021 - Jul 2022 (1 year 3 months)

Led Customer Success for Central Europe with €27M revenue responsibility and part of the EMEA management team. Led and developed a team of 14, delivered 138% of revenue target (2021) and 70% YoY regional growth.

Customer Success Team Leadership Revenue Management Territory Planning Budgeting Forecasting Retention Segmentation Adoption Partnership Management

Team Lead Customer Success

Cint

Jan 2019 - Mar 2021 (2 years 2 months)

Led a team of 5 with €4M+ revenue and achieved +30% annual revenue and customer base growth.

Customer Success Team Leadership Revenue Growth

Customer Success Manager

Cint

Jan 2018 - Dec 2019 (1 year 11 months)

Managed €2M revenue responsibility, achieved +34% key account growth, and mentored new colleagues.

Customer Success Key Account Management Mentorship

Senior Customer Success Executive

Cint

Jan 2017 - Dec 2017 (11 months)

Managed a portfolio with +28% growth.

Customer Success Portfolio Management

Vendor & Project Manager

Kantar Health

Jan 2016 - Dec 2016 (11 months)

Managed healthcare market research projects, including vendor management.

Project Management Vendor Management Market Research

Project Manager

SERMO

Jul 2013 - Dec 2015 (2 years 5 months)

Main point of contact for key clients; coordinated fieldwork for 7–12 studies in parallel, from kickoff to closure, within budget.

Project Management Client Management Fieldwork Coordination Budget Management

Education

Degrees, certifications, and relevant coursework

HAW Hamburg

Bachelor, International Management & Foreign Trade

2009 - 2013

Dual Bachelor International Management & Foreign Trade from HAW Hamburg, University of Valencia, and University of Rhode Island (USA) from 2009 to 2013.