Open to opportunities

Emery User

@emeryuser

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Dedicated medical office professional with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the medical field.

I am a dedicated Medical Office Professional with a certificate from Saint Paul College, graduating in May 2024. My experience spans several years in customer service roles, where I have honed my skills in communication, problem-solving, and technical proficiency. I thrive in fast-paced environments, ensuring that customer inquiries are addressed promptly and effectively.

During my tenure at Alorica and Lor’s Natural Herbs, I developed a strong understanding of customer needs and the importance of providing accurate information. I have successfully managed customer complaints, assisted with orders, and maintained detailed records to enhance the customer experience. My background in medical terminology and health information ethics, including HIPAA standards, equips me to excel in a medical office setting.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Lor's Natural Herbs

Jan 2018 - Present (7 years 6 months)

Addressed customer inquiries across multiple channels, providing information on products, services, and policies with timely and efficient responses. Handled customer complaints professionally, offering solutions and timely resolutions, and assisted with orders, returns, account management, and payments.

Customer Service Troubleshooting Account Management Data Entry Product Support Communication Problem Solving Empathy Time Management

Customer Service Representative

Alorica

Mar 2016 - Present (9 years 4 months)

Actively listened to customer inquiries and concerns, providing accurate responses and information about products and services. Handled orders, calculated charges, processed payments, and managed returns or complaints while collaborating with customers to resolve issues.

Customer Service Problem Solving Data Entry Payment Processing Microsoft Office Communication Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Saint Paul College

Certificate, Medical Office Professional

Completed a comprehensive program focused on medical office procedures and administration. Gained proficiency in various aspects of healthcare support, preparing for roles in medical office settings.