Emery User
@emeryuser
Dedicated medical office professional with strong customer service skills.
What I'm looking for
I am a dedicated Medical Office Professional with a certificate from Saint Paul College, graduating in May 2024. My experience spans several years in customer service roles, where I have honed my skills in communication, problem-solving, and technical proficiency. I thrive in fast-paced environments, ensuring that customer inquiries are addressed promptly and effectively.
During my tenure at Alorica and Lor’s Natural Herbs, I developed a strong understanding of customer needs and the importance of providing accurate information. I have successfully managed customer complaints, assisted with orders, and maintained detailed records to enhance the customer experience. My background in medical terminology and health information ethics, including HIPAA standards, equips me to excel in a medical office setting.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Lor's Natural Herbs
Jan 2018 - Present (7 years 6 months)
Addressed customer inquiries across multiple channels, providing information on products, services, and policies with timely and efficient responses. Handled customer complaints professionally, offering solutions and timely resolutions, and assisted with orders, returns, account management, and payments.
Customer Service Representative
Alorica
Mar 2016 - Present (9 years 4 months)
Actively listened to customer inquiries and concerns, providing accurate responses and information about products and services. Handled orders, calculated charges, processed payments, and managed returns or complaints while collaborating with customers to resolve issues.
Education
Degrees, certifications, and relevant coursework
Saint Paul College
Certificate, Medical Office Professional
Completed a comprehensive program focused on medical office procedures and administration. Gained proficiency in various aspects of healthcare support, preparing for roles in medical office settings.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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