Emery UserEU
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Emery User

@emeryuser

Dedicated medical office professional with strong customer service skills.

United States
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the medical field.

I am a dedicated Medical Office Professional with a certificate from Saint Paul College, graduating in May 2024. My experience spans several years in customer service roles, where I have honed my skills in communication, problem-solving, and technical proficiency. I thrive in fast-paced environments, ensuring that customer inquiries are addressed promptly and effectively.

During my tenure at Alorica and Lor’s Natural Herbs, I developed a strong understanding of customer needs and the importance of providing accurate information. I have successfully managed customer complaints, assisted with orders, and maintained detailed records to enhance the customer experience. My background in medical terminology and health information ethics, including HIPAA standards, equips me to excel in a medical office setting.

Experience

Work history, roles, and key accomplishments

LH

Customer Service Associate

Lor's Natural Herbs

Jan 2018 - Present (7 years 6 months)

Addressed customer inquiries across multiple channels, providing information on products, services, and policies with timely and efficient responses. Handled customer complaints professionally, offering solutions and timely resolutions, and assisted with orders, returns, account management, and payments.

Education

Degrees, certifications, and relevant coursework

Saint Paul College logoSC

Saint Paul College

Certificate, Medical Office Professional

Completed a comprehensive program focused on medical office procedures and administration. Gained proficiency in various aspects of healthcare support, preparing for roles in medical office settings.

Tech stack

Software and tools used professionally

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