LaQuilla Brown
@laquillabrown
Customer-service focused healthcare management professional with operations and leadership experience.
What I'm looking for
I am a customer-service oriented healthcare management professional with over three years of hands-on management experience and an Associate of Science in Healthcare Management from Ultimate Medical Academy. I prioritize patient confidentiality, HIPAA compliance, and efficient business office operations to support quality care.
Throughout my career I have supervised teams, trained employees, managed scheduling, payroll and billing processes, and worked with CMS1450, UB04 and CMS1500 claim forms. I have practical experience in medical office procedures, insurance verification, charting, and Microsoft Office applications.
I bring strong written and verbal communication, time management, and multi-tasking skills, plus a track record of meeting production and service goals in fast-paced customer-facing environments. I am committed to improving organizational workflows and delivering dependable administrative support.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Rep
Sitel
Aug 2020 - May 2021 (9 months)
Handled inbound customer support calls, troubleshot account and connection issues across multiple desktop systems, and resolved problems while maintaining clear communication.
Machine Operator
Belleville Boot Factory
Jun 2018 - Jan 2019 (7 months)
Operated production machinery, trained new employees, met production metrics, performed quality control and minor machine adjustments, and recorded production data.
Shift Manager
Taco Bell
May 2016 - Jan 2018 (1 year 8 months)
Supervised up to 10 employees per shift, managed labor and time sheets, met sales and production quotas, and handled inventory, cash deposits, and customer service operations.
Training Manager
Little Caesars
Aug 2014 - Apr 2016 (1 year 8 months)
Supervised and trained up to 14 employees, managed store opening/closing, handled deposits and paperwork, and maintained inventory and quality standards.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science, Healthcare Management
Completed an Associate of Science in Healthcare Management with coursework focused on medical office procedures and healthcare administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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