Pamela Espinal
@pamelaespinal
I am an administrative oriented professional.
What I'm looking for
As a dedicated and results-driven professional with 2+ years of management experience, I excel in coordinating workflows, communicating effectively, and maintaining patient privacy and confidentiality. With a strong background in medical administration, I possess a unique blend of technical and interpersonal skills, ensuring consistent quality and promoting teamwork through demonstrated behaviors and leadership.
Throughout my career, I have developed a strong proficiency in Microsoft Office Applications, including MS Excel, MS Word, and MS PowerPoint, with a typing speed of 37 WPM. My experience in medical administrative assistance, medical terminology, medical transcription, and patient processing has equipped me with the skills to navigate complex healthcare systems and provide exceptional customer service.
With a strong educational foundation in Health Sciences and Medical Administrative Assistant, I am committed to staying up-to-date with industry developments and best practices, ensuring that I provide high-quality support to patients, providers, and staff alike.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
OptumRx
Feb 2022 - Mar 2023 (1 year 1 month)
Answered incoming phone calls from healthcare providers, resolved issues on the first call, and delivered information to facilitate strong relationships with providers and their staff.
Assistant Manager / Customer Service
Regency Property Management
Apr 2021 - Feb 2022 (10 months)
Interfaced with customers via inbound and outbound phone calls, collected and received monthly rent, and supervised special projects to ensure timely completion.
Homemaker
Stay at Home Parent
Mar 2020 - Apr 2021 (1 year 1 month)
Ensured household duties were completed, managed household budget, and coordinated medical care, meals, and social activities.
Shift Leader / Ticket Taker / Bank Staff Administrator
Six Flags Magic Mountain
Mar 2017 - Jan 2020 (2 years 10 months)
Supervised up to 50 employees daily, recruited and trained new employees, and implemented policies and procedures to ensure service standards.
Education
Degrees, certifications, and relevant coursework
Pamela hasn't added their education
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