Open to opportunities

Analiese Lemon

@analieselemon

Message

Customer Services Specialist focused on reliable support, CRM tracking, and calm resolution.

United States

Message

What I'm looking for

I’m looking for a role where I can use CRM and strong customer communication to handle payments, schedules, and follow-ups—supporting customers with professionalism, accuracy, and confidentiality.

I’m a Customer Services Specialist with over five years of experience delivering exceptional service across retail, food service, and remote customer support. I bring a customer-focused, professional approach to handling sensitive situations and keeping interactions organized and confidential.

In my recent roles, I’ve supported customers through CRM systems, managed customer interactions, and handled follow-up communications. I processed payments, handled returns and refunds, maintained accurate records, and managed communication through email and phone while scheduling and coordinating appointments in fast-paced environments.

I’m also skilled in multitasking, data entry, and record management, with tools experience including Microsoft Word and Google Docs/Sheets. As I pursue a Bachelor of Science in Forensic Science (expected graduation May 2029), I’m excited to build lasting customer relationships through clear communication, problem solving, and dependable service.

Experience

Work history, roles, and key accomplishments

Current

Sales Specialist

Current

Squeeze Media

Jan 2025 - Present (1 year 7 months)

Used CRM tools to document customer interactions and manage follow-up communications. Scheduled appointments, coordinated customer conversations, and performed data entry and record management in a fast-paced remote environment.

CRM Software Follow up Appointment Scheduling Customer Conversations Remote Customer Support Data Entry Records Management

Current

Customer Service Specialist

Current

Utah Valley University

Jan 2024 - Present (2 years 7 months)

Provided customer service and handled customer inquiries professionally via phone and email. Managed CRM interactions and processed payments, returns, and refunds while maintaining accurate records and confidentiality.

Customer Service CRM Email Communication Phone Support Payment Processing Returns Confidentiality

Customer Service Associate

Savers

Jan 2023 - Jan 2024 (1 year)

Provided customer service by handling transactions and maintaining customer support through CRM systems and phone systems. Explained programs and delivered consistent support with customer engagement and follow-up.

Customer Service Transaction Support CRM Software Customer Engagement

Trainer

Chick-fil-A

Jan 2021 - Jan 2023 (2 years)

Provided fast, friendly service in a high-pressure environment while handling customer concerns professionally. Managed payment processing and returns/refunds, and supported follow-up and customer outreach with strong organization and problem-solving.

Customer Service Payment Processing Returns Problem Solving Follow up Organization