Elyse Austin

Spearheaded end-to-end payroll, PEO, HR, and benefits implementations for high-volume and high-complexity clients, serving as the primary client partner from contract handoff through stabilization. Directed system configuration, data validation, payroll setup, benefits onboarding, and client training, while proactively mitigating risks and resolving escalations.

Managed comprehensive payroll and PEO implementations, encompassing payroll builds, benefits configuration, and compliance setup for diverse client portfolios. Served as an iSolved subject matter expert, delivering platform training to staff and clients, and supporting system upgrades and operational enhancements.

Oversaw multi-entity payroll processing and HR administration, including managing Workers' Compensation claims, OSHA compliance, and performance management programs. Led full-cycle recruiting and onboarding processes and administered comprehensive benefits programs.

Directed onboarding and implementation for new PEO clients, developing project timelines, tracking key milestones, and ensuring successful go-lives. Provided dedicated post-implementation payroll and HR support, cultivating lasting client relationships and reducing early-stage client churn.

Bachelor of Science in Business Administration from Dana College, completed from 2008 to 2010.

Licensed Practical Nurse program at Concorde Career College, completed from 1996 to 1998.

Medical Assistant program at Cambridge College, completed from 1995 to 1996.