Elvira Chourktchaeva

I am an empathetic and detail-driven professional with over 5 years of experience in customer experience and content review. My journey has been centered around safeguarding digital platforms and resolving user issues with care, ensuring community safety at scale. I excel in remote and multicultural work settings, where I leverage my strong interpersonal skills and attention to detail to foster positive user experiences.

In my recent role as a Content Moderator at Majorel, I reviewed TikTok content to enforce safety policies and community guidelines. I identified and escalated policy violations, ensuring platform integrity and user safety by applying evolving moderation protocols. My previous experience as a Customer Support Agent at CPM International allowed me to provide multilingual support, assisting users with technical issues and maintaining high customer satisfaction through active listening and effective issue resolution.