Open to opportunities

Gabriele Monaco

@gabrielemonaco

I resolve complex Facebook and Instagram customer issues while delivering high satisfaction across global support teams.

Spain

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve complex issues, support international users, collaborate with multicultural teams, and maintain high service quality.

I'm supporting Meta platform users at Teleperformance, resolving complex Facebook and Instagram account, security, and platform issues for a global user base.

I consistently meet performance and quality targets while handling sensitive interactions with professionalism, empathy, and a focus on high customer satisfaction. I collaborate daily with international teams to deliver fast, accurate resolutions.

Previously, I created digital and print graphic materials, branding assets, and visual content for marketing, social media, and communication projects at Colazzo.it.

Experience

Work history, roles, and key accomplishments

Current

Customer Expert – Meta Project

Current

Teleperformance

Sep 2024 - Present (2 years)

Provide specialized customer support for Meta platforms (Facebook and Instagram) to a global user base. Diagnose and resolve complex account, security, and platform-related issues while meeting performance and quality targets.

Customer Support Problem Solving Conflict Resolution Google Workspace Social Media Management

Current