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Juan Carlos Jaimes Corzo

@jcjaimescorzo

Content moderator at MAJOREL on the TikTok account who reviewed 5,000+ daily reports with a 2-second average resolution time.

Venezuela

Message

Detail-oriented and culturally aware Bilingual Content Moderator and Customer Experience professional

with 7+ years of experience managing high-volume user-generated content (UGC), trust & safety, and

platform policy enforcement. Proven track record in rapid, high-accuracy decision-making, including

reviewing 5,000+ daily user reports with a 2-second average resolution time on the TikTok account. Highly

technically savvy with hands-on experience utilizing Salesforce CRM and advanced AI productivity tools

(Claude). Fluent in Spanish and English with a deep understanding of digital pop culture and internet trends across global markets.

Experience

Work history, roles, and key accomplishments

Customer Support & Sales Agent

Dyson Iberia

Oct 2021 - Jul 2025 (3 years 9 months)

Diagnosed technical and product issues for an average of 45 customer support cases daily via Salesforce CRM, maintaining a 95% CSAT/NPS. Expanded from B2C to B2C/B2B support and generated €700 average in upsell/cross-sell value per interaction.

Customer Support Sales Salesforce Troubleshooting B2B B2C Upselling Cross Selling

Customer & Sales Representative

Décimas

May 2021 - Oct 2021 (5 months)

Managed consultative customer service and delivered €2,000 average daily sales in sports retail environments.

Customer Service Sales Consultative Selling

Content Moderator — Trust & Safety

Majorel

Jul 2018 - Oct 2019 (1 year 3 months)

Reviewed and resolved over 5,000 user-generated content reports daily, enforcing community guidelines and brand safety. Maintained a 2-second average resolution time while identifying trends and collaborating with cross-functional teams.

Content Moderation User Generated Content Community Guidelines Risk Escalation Data Analysis Salesforce