Tamara Larissa Maslofski

I’m a Player Support Agent with a strong customer-focus and a track record of quickly escalating and resolving complex issues. I handled account inquiries, game errors, and product questions through both chat and email, with German as my main language and English as my secondary language during peak periods.

After 6 months, I was promoted to T2 (second line support). I supported cases that needed more specific review or couldn’t be handled by T1 agents, and I helped onboard new hires through shadowings and nesting, including creating a productivity slide show to help them reach KPIs faster.

Being the right hand of my TL, I delivered daily huddles/updates and introduced new hires to the team, system, and schedules. When staffing was reduced due to the rampdown, I stayed engaged while supporting the transition and adapting to changing priorities.

Before gaming support, I worked as a Customer Service Representative for Air-Up, managing inquiries and complaints about products, orders, and deliveries via email—providing individualized solutions and prioritizing customer needs through resolution. Earlier, at Teleperformance, I specialized as a Content Moderator in Trust & Safety across multiple workflows, including self-harm, and delivered training and refreshers using documents I created and updated.