Open to opportunities

Lili Mendes

@lilimendes

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Customer service and content-moderation specialist with event production and digital marketing expertise.

Spain

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What I'm looking for

I seek a role combining customer service, content safety, and digital marketing where I can lead moderation, train teams, and drive engagement.

I am a customer service and content moderation specialist with over 15 years of experience and a strong background in digital marketing and event production. I combine meticulous content review, community-safety focus, and hands-on customer support to deliver reliable, user-centered outcomes.

My experience spans content moderation, copywriting, SEO, inbound/outbound marketing, and digital strategy, informed by postgraduate studies and an Executive MBA in Digital Marketing. I have worked across Spain, Ireland, and Brazil, supporting multilingual platforms and international audiences.

As an event producer and freelancer, I manage suppliers, teams, artists, finances, promotion, and full 360 production—building campaigns that drive attendance and engagement both online and offline. I excel at training team members, mediating disputes, and maintaining high standards under pressure.

I bring proactive problem-solving, strong interpersonal and leadership skills, and a commitment to confidentiality and data protection. I seek roles where I can blend customer care, content safety, and digital marketing to improve user experience and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Event Producer

Current

Fuzuê Eventos

Jan 2011 - Present (15 years)

Managed suppliers, teams and artists and delivered 360º event production including creative planning, promotion, finance and direct client relations across multiple countries.

Event Production Supplier Management Budgeting Promotion Artist Relations 360 Production Client Relations Logistics

Content Moderator

How Dare You?! Concept Store

Jan 2022 - Jan 2026 (4 years)

Reviewed and moderated user-generated content per platform policies, removing unsafe or non-compliant material and maintaining accuracy and consistency under high-volume conditions.

Content Moderation Online Safety Multilingual Moderation Attention To Detail Community Guidelines

Customer Service Specialist

CPM - Airbnb

Jan 2019 - Jan 2022 (3 years)

Responded to and assisted customers with platform usage and booking disputes, provided host and guest support, and trained new crew members to improve service quality.

Customer Support Dispute Resolution Platform Guidance Training Communication Escalation Management CRM

Social Media / Content Specialist

Meduza

Jan 2014 - Jan 2016 (2 years)

Produced inbound/outbound marketing content, implemented marketing strategies and performed content review and moderation to ensure compliance and engagement.