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Sandro Sinito

@sandrosinito

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Team Lead and Digital Content Expert specializing in online trust, safety, and multilingual content strategy.

Spain

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What I'm looking for

I want to lead multilingual trust & safety or content teams, using data-driven reporting (Power BI) to strengthen community standards and user experience, with room to apply generative AI practically to improve decisions at scale.

I’m a Team Manager and Content Strategist with over seven years of experience supporting world-leading platforms like Meta, TikTok, and Disney+. I lead multilingual teams (up to 20 people) to keep experiences safe, consistent, and aligned with community rules—while also spotting harmful content and behavior early to protect user trust and brand reputation.

Alongside operations and coaching, I bring technical strengths in data visualization and reporting using Power BI and Microsoft tools, plus strong social and content workflow execution. I’m also currently learning the practical application of generative AI models to strengthen online trust and safety decisions.

Experience

Work history, roles, and key accomplishments

Content Moderator Specialist

TELUS Digital

May 2024 - May 2025 (1 year)

Reviewed multilingual content on Meta platforms to ensure posts followed community rules and provided a consistent, safe experience for global audiences. Identified harmful content and behaviors and flagged trust and safety issues that could impact user trust or brand reputation.

Content Moderation Trust and Safety Multilingual Communication Risk Assessment Meta Platform Policies

Team Manager

Teleperformance

Jun 2022 - Oct 2023 (1 year 4 months)

Managed a high-performing multinational team of 10–20 co-workers, driving performance scaling through coaching, training, and scheduling. Produced weekly performance reviews for each agent to support continuous improvement.

Team Leadership Coaching Scheduling Performance Management

Content Moderator

Majorel

Sep 2020 - May 2022 (1 year 8 months)

Reviewed user-generated content for TikTok to remove offensive or inappropriate material. Applied platform-specific safety rules to maintain legal compliance and protect user experience.

Content Moderation TikTok UGC Review Legal Compliance Risk Mitigation Multilingual Support

Customer Service Representative

Emergia

Jun 2020 - Sep 2020 (3 months)

Resolved customer issues related to reservations, baggage, and loyalty programs, handling troubleshooting for ticket-related problems. Managed check-ins to reduce friction and improve customer outcomes.

Customer Support Reservation Issue Resolution Baggage Support Loyalty program support Check In Troubleshooting CRM Management Multilingual Communication

Customer Service Representative

Webhelp

Feb 2020 - Jun 2020 (4 months)

Provided specialized technical and billing support for Disney+ during its global launch. Resolved account access issues and handled complex technical problems to maintain high customer satisfaction.

Technical Support Billing Support Account Access Customer Service Disney+ Support Problem Solving

Director

Barcelona Restaurant

Nov 2018 - Feb 2020 (1 year 3 months)

Managed the restaurant’s online presence across Instagram and other digital channels, supporting customer acquisition and brand visibility. Led a team of 8 employees, overseeing recruitment, financial reporting, daily operational logistics, and direct customer relations.

Social Media Management Instagram Management Staff Management Recruitment Financial Reporting Customer Relations Digital Presence

Hospitality Assistant Coordinator

Lanatrip

Aug 2017 - Oct 2019 (2 years 2 months)

Coordinated short-term rental reservations across multiple booking platforms. Communicated with guests to address needs and handled customer complaints to ensure smooth stays.

Complaint Handling Customer Service