Els De Ceulaer
@elsdeceulaer
Experienced localization and customer support team lead, freelance translator (ENG‑FR‑NL) with training expertise.
United KingdomWhat I'm looking for
I am a Belgian-born localization professional based in Scotland with over a decade of experience in customer support, localization and translation. I have worked both as a freelance translator since 2007 and within companies delivering support, marketing and communications.
As a Team Lead and L&D Lead at Keywords Studios, I create training materials in EasyGenerator, deliver training, and track team performance while leading localization and customer support agents. I also lead diverse games admin and technical support teams and previously delivered client support for SaaS products.
My translation work spans game localization, rulebooks, marketing copy, subtitling and software, and I retain recurring freelance clients. I work in English, French and Dutch fluently and bring practical knowledge of tools like MemoQ, Crowdin and Zendesk.
I value supporting people and helping agents develop professionally, and I combine hands-on operational experience with instructional design and multilingual communication to improve customer and team outcomes.
Experience
Work history, roles, and key accomplishments
KSLead a team of localization and customer support agents and own L&D activities including creating EasyGenerator training materials, delivering training and tracking performance since September 2024.
KSManaged a diverse games admin and technical support team, overseeing operations, coaching agents and ensuring quality support for game projects since June 2016.
Freelance Translator
Self Employed
May 2007 - Present (18 years 9 months)
Provide ENG-FR-NL translation and copywriting for clients including game localization, board game rulebooks, marketing texts and subtitling since 2007, maintaining recurring client relationships and timely delivery.
Customer Support Agent
Alchemic Dream
Jan 2015 - Jun 2016 (1 year 5 months)
Provided games administration and technical support for software projects, resolving user issues and supporting product administration from January 2015 to June 2016.
CACustomer Satisfaction Manager
CareerBuilder
Jul 2012 - Jan 2015 (2 years 6 months)
Managed client support for major SaaS clients (CareerBuilder, StaffNurse), improving client satisfaction and supporting platform use from July 2012 to January 2015.
Social Media Marketer
Eviso
Dec 2011 - May 2012 (5 months)
Developed social media strategy and content for TV Vlaanderen and TéléSat, increasing engagement through targeted campaigns from December 2011 to May 2012.
Communications & Marketing
Asmodee
Apr 2011 - Oct 2011 (6 months)
Managed customer and press communications, produced press releases and product sheets, and performed game demonstrations and translations from April 2011 to October 2011.
Education
Degrees, certifications, and relevant coursework
Vlekho
Postgraduate Diploma, Journalism
2002 - 2003
Postgraduate in Journalism completed at Vlekho in Brussels.
Hogere Agrarische en Middelbare Bedrijfsopleidingen (HAM), Mechelen
Diploma in Communications Management, Communications Management
1999 - 2002
Studied Communications Management with a focus on press.
KKKatholieke Universiteit Leuven (KUL)
Undergraduate coursework, Roman Languages
1998 - 1999
Coursework in Roman languages at Katholieke Universiteit Leuven.
Regina Caelilyceum, Dilbeek
Secondary School Diploma, Secondary Education (Latin-Math)
1992 - 1998
Completed Latin-math level 6 secondary education at Regina Caelilyceum.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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