Elsa Kuts
@elsakuts
Rigorous professional with strong client communication and management skills.
What I'm looking for
As a dedicated professional with a solid background in client communication and remote request management, I excel in creating smooth and respectful interactions. My experience includes handling inquiries via phone and email, ensuring that every client feels valued and understood. I am eager to contribute my communication skills to a dynamic remote organization.
My educational journey includes a Bachelor's degree in Audiovisual and Streaming, where I honed my skills in video production, live streaming techniques, and project management. I have also completed a professional baccalaureate in Customer Relations, which has equipped me with the tools to manage both in-person and remote client interactions effectively.
Throughout my professional experiences, I have worked in various roles, including as a Community Manager, where I created engaging content for social media platforms and developed communication strategies to enhance company visibility. I am passionate about delivering exceptional customer service and am ready to bring my expertise to a new challenge.
Experience
Work history, roles, and key accomplishments
Community Manager
Beauty Maria
Apr 2025 - Present (3 months)
Created visual and editorial content tailored for social networks, developing and implementing communication strategies to boost company visibility. Managed and animated social platforms including Instagram and Facebook.
Chargée d’accueil
Mairie de Fontenay - Trésigny
Jan 2024 - Present (1 year 6 months)
Managed physical and telephone reception for users, directing them to appropriate services and handling simple administrative tasks. Provided basic administrative follow-up.
Chargée d’accueil
Relais des Sources
Jun 2022 - Present (3 years 1 month)
Provided a warm welcome to visitors, presenting services and activities offered. Assisted and accompanied visitors through reservation and activity registration processes.
Vendeuse
Marché aux Affaires
Jun 2021 - Present (4 years 1 month)
Managed product stocking and shelf placement, enhancing article presentation through merchandising. Handled labeling, price verification, and provided customer advice.
Education
Degrees, certifications, and relevant coursework
Headn Éducation
Bachelor Audiovisuel et Streaming, Audiovisuel et Streaming
2024 -
Formation centrée sur la production audiovisuelle et les techniques de streaming, incluant la réalisation vidéo et montage, les techniques de captation et diffusion en direct. Écriture de scénarios et storytelling, ainsi que la gestion de projets audiovisuels.
Lycée La Tour des Dames
Baccalauréat professionnel Métiers de l’Accueil, Métiers de l’Accueil
2024 -
Grade: Mention Très Bien
Formation axée sur la relation client, incluant l'accueil physique, téléphonique et digital, ainsi que la gestion des demandes. Développé des compétences en outils bureautiques, expression écrite professionnelle, et techniques de communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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