Open to opportunities

Elsa Kuts

@elsakuts

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Rigorous professional with strong client communication and management skills.

France

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What I'm looking for

I seek a dynamic remote position where I can utilize my communication skills and contribute to client satisfaction.

As a dedicated professional with a solid background in client communication and remote request management, I excel in creating smooth and respectful interactions. My experience includes handling inquiries via phone and email, ensuring that every client feels valued and understood. I am eager to contribute my communication skills to a dynamic remote organization.

My educational journey includes a Bachelor's degree in Audiovisual and Streaming, where I honed my skills in video production, live streaming techniques, and project management. I have also completed a professional baccalaureate in Customer Relations, which has equipped me with the tools to manage both in-person and remote client interactions effectively.

Throughout my professional experiences, I have worked in various roles, including as a Community Manager, where I created engaging content for social media platforms and developed communication strategies to enhance company visibility. I am passionate about delivering exceptional customer service and am ready to bring my expertise to a new challenge.

Experience

Work history, roles, and key accomplishments

Community Manager

Beauty Maria

Apr 2025 - Present (3 months)

Created visual and editorial content tailored for social networks, developing and implementing communication strategies to boost company visibility. Managed and animated social platforms including Instagram and Facebook.

Content Creation Social Media Management Communication Strategy Instagram

Chargée d’accueil

Mairie de Fontenay - Trésigny

Jan 2024 - Present (1 year 6 months)

Managed physical and telephone reception for users, directing them to appropriate services and handling simple administrative tasks. Provided basic administrative follow-up.

Customer Service Administrative Support Data Entry Microsoft Office Communication

Chargée d’accueil

Relais des Sources

Jun 2022 - Present (3 years 1 month)

Provided a warm welcome to visitors, presenting services and activities offered. Assisted and accompanied visitors through reservation and activity registration processes.

Customer Welcome Presentation Communication

Vendeuse

Marché aux Affaires

Jun 2021 - Present (4 years 1 month)

Managed product stocking and shelf placement, enhancing article presentation through merchandising. Handled labeling, price verification, and provided customer advice.

Merchandising Inventory Management Customer Service Sales

Education

Degrees, certifications, and relevant coursework

HÉ

Headn Éducation

Bachelor Audiovisuel et Streaming, Audiovisuel et Streaming

2024 -

Formation centrée sur la production audiovisuelle et les techniques de streaming, incluant la réalisation vidéo et montage, les techniques de captation et diffusion en direct. Écriture de scénarios et storytelling, ainsi que la gestion de projets audiovisuels.

Lycée La Tour des Dames

Baccalauréat professionnel Métiers de l’Accueil, Métiers de l’Accueil

2024 -

Grade: Mention Très Bien

Formation axée sur la relation client, incluant l'accueil physique, téléphonique et digital, ainsi que la gestion des demandes. Développé des compétences en outils bureautiques, expression écrite professionnelle, et techniques de communication.