At The Persuaders, I handle customer relations, moderation and social listening for a portfolio of clients, including large French corporate groups. I help protect brand reputation through real-time moderation and crisis prevention, and report on sentiment and customer relations KPIs.
Across roles in France, Canada, Ireland and Portugal, I’ve supported customers in French and English, managed client follow-ups and worked on after-sales operations. At Teleperformance, I onboarded and coached new hires through training, call monitoring and quality feedback.
