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Alexis POINEAU

@alexispoineau

Customer support professional at iTalki teaching French online to international students and supporting customers across multilingual settings.

France

Message

What I'm looking for

I'm seeking remote roles in customer support or customer success, sales development, operations or administrative coordination, virtual assistance, and content or social media support.

At iTalki, I deliver one-to-one online French lessons to international students and prepare tailored teaching materials, communicating across cultures.

At Jardel Services, I supervised night-shift operations, planned tasks and priorities, and handled approximately 2,500 items per night while maintaining quality control and meeting deadlines.

As a Sales Development Representative at Real Advisor, I prospected potential clients and presented tailored solutions. In customer service roles at ARGEDIS / Total Energies and Super U, I served customers and supported stock and service-flow tasks.

At Hotel Konti, I handled reception, check-ins, check-outs and guest requests in a multilingual setting, and created social media content to promote the hotel. I speak French natively, fluent English and conversational Spanish.

Experience

Work history, roles, and key accomplishments

Current

Online French Tutor

Current

iTalki

Aug 2026 - Present (2 months)

Delivered one-to-one online lessons to international students and prepared tailored teaching materials.

French Teaching Cross Cultural Communication Material Preparation

Night-Shift Team Supervisor

Jardel Services

Dec 2022 - Nov 2025 (2 years 11 months)

Led night-shift operations, planned tasks, set priorities, and maintained quality control while handling approximately 2,500 items per night.

Team Leadership Task Prioritization Workflow Coordination Quality Control Logistics Deadline Management

Sales Development Representative

Real Advisor

Jan 2025 - Feb 2025 (1 month)

Prospected and contacted potential clients to build new business opportunities and presented tailored solutions.

B2B Prospecting Lead Generation Outreach Solution Presentations

Customer Service & Stock Assistant

ARGEDIS / Total Energies

Jun 2021 - Oct 2022 (1 year 4 months)

Served customers daily, managed stock of food and perishable goods, and organized service flow.

Customer Service Stock Management Service Organization

Hotel Receptionist & Guest Services Intern

Hotel Konti

Mar 2022 - Apr 2022 (1 month)

Handled front-desk reception, check-in/check-out, and guest requests in a multilingual setting, and created social media content.

Frontdesk Guest Service Multilingual Communication Social Media Content Creation

Cashier & Customer Service Assistant

Super U

Sep 2021 - Mar 2022 (6 months)

Handled customer checkout and daily interactions, and monitored stock and expiry dates.

Cashier Customer Service Stock Monitoring

Education

Degrees, certifications, and relevant coursework

Université de Limoges

Bachelor's Degree, Applied Foreign Languages (LEA) - English and Spanish, Business and Trade

Bachelor's degree in Applied Foreign Languages (LEA) with a specialisation in International Marketing. Completed a research project on a tourism-focused marketing plan.