Open to opportunities

Myriam b

@myriamb

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Customer advisor with expertise in data collection and marketing.

France

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer service and marketing skills in a dynamic environment, with opportunities for growth and creativity.

With over four years of experience in customer service, primarily in the furniture industry, I have honed my skills at Interiors in France. My role involved assisting customers in selecting products and providing after-sales support, ensuring a positive shopping experience. My adaptability and ability to thrive in multicultural environments have been key to my success.

Recently, I expanded my skill set by working with Wow AI, where I contributed to data collection and translation for artificial intelligence systems. This experience allowed me to collaborate with an international team and develop my marketing and social network management skills by promoting my own craft brand. I am bilingual in French and English, which enhances my communication abilities in diverse settings.

Experience

Work history, roles, and key accomplishments

Current

Brand Manager and Artisan

Current

Secret Harmony

Jan 2021 - Present (4 years 4 months)

Developed and managed my own craft brand, focusing on candle and scented fondant making techniques, while promoting products through various social media platforms and a dedicated website.

Brand Management Social Media Marketing Website Design Content Creation Marketing Customer Engagement

Data Collection and Translation

Wow AI

Jan 2024 - Apr 2025 (1 year 3 months)

Contributed to data collection and translation for AI systems as part of an international team, focusing on data validation and ensuring quality and accuracy for project requirements.

Data Collection Translation Data Validation Project Management CRM Excel Google Sheets Team Collaboration

Customer Advisor

Interiors

Jan 2018 - Jan 2023 (5 years)

With over four years of experience in customer service within the furniture industry, I assisted customers in selecting products and provided after-sales support, ensuring a high level of customer satisfaction.

Customer Service Order Management Personalized Advice Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University Lyon 1

Master's Degree, Innovative Materials

2019 - 2024

Grade: with distinction

Master's degree in innovative materials with a focus on customer advisory skills, including welcoming and listening to understand customer needs, providing personalized advice and support, and product presentation.