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Elorm Kaba

@elormkaba

Technical Support Representative at Newell Brands Inc., helping customers troubleshoot product issues and maintaining an 80% RSAT average.

Poland

Message

At Newell Brands Inc., I provide after-sales technical support, troubleshoot product issues, and guide customers through practical solutions. I also handle complaints and escalations, and help maintain an individual RSAT average of 80%.

Previously, at Pebble, I supported business enquiries and inbound calls, escalating complex technical issues and tracking them through resolution. At Melcom Ghana Limited, I handled customer-service enquiries and complaints and maintained a quality score of 98 or higher.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

Newell Brands Inc.

Feb 2024 - Present (2 years 8 months)

Manage customer enquiries and provide after-sales technical support, troubleshooting product issues and guiding customers through solutions. Train new representatives and maintain high RSAT survey scores.

Customer Support Troubleshooting Escalation Handling Training RSAT CRM

Technical Support Representative

Pebble

Jan 2021 - Dec 2022 (1 year 11 months)

Handled business enquiries and inbound calls, troubleshooting customer issues and collaborating with technical teams to resolve complex cases. Escalated issues appropriately and maintained strong product knowledge.

Customer Support Troubleshooting Escalation Handling Communication Skills Product Knowledge

Customer Service Representative

Melcom Ghana Limited

Jan 2019 - Dec 2020 (1 year 11 months)

Handled inbound customer-service calls, resolving enquiries and complaints accurately and efficiently. Verified client insurance information and entered data into databases, maintaining a quality score of 98 or higher.

Customer Service Call Handling Data Entry Insurance Verification Quality Assurance