Open to opportunities

Manizha Khomidova

@manizhakhomidova

Message

Reliable professional with strong organizational skills and collaborative mindset.

Tajikistan

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a dynamic team environment.

I am a dedicated professional with a proven track record in managing multiple priorities while fostering a positive work environment. My experience as a Customer Service Representative at Foundever has equipped me with the skills to diagnose and resolve hardware and software issues effectively. I take pride in my ability to train staff on operating procedures, enhancing team proficiency and ensuring adherence to organizational standards.

Currently, I serve as a Technical Support Specialist, where I analyze customer feedback and performance data to drive continuous improvement in product and customer experience. My proactive approach allows me to conduct educational sessions for customers, helping them maximize the benefits of our platform. I thrive in collaborative settings and am committed to contributing to team objectives and organizational success.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Monday.com

Analyzed customer feedback and performance data to drive continuous improvement in the product and customer experience, sharing insights with internal teams to inform product development and support initiatives. Conducted Zoom meetings, one-on-one sessions, educating customers on product features, resolving their issues, and best practices to maximize platform benefits.

CRM Technical Support Customer Feedback Analysis Zoom)Customer Education Onboarding Troubleshooting User Engagement Data Analysis Zoom

Customer Service Representative

Foundever

Jan 2023 - Present (2 years 11 months)

Diagnosed and resolved hardware and software issues, implementing efficient troubleshooting techniques to minimize downtime and ensure high user satisfaction. Trained staff on operating procedures and company services, enhancing team proficiency and ensuring consistent adherence to organizational standards.

CRM Tools Salesforce Magento Troubleshooting Customer Service Technical Support Training Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

University of Economics and Human Sciences

Bachelors, Artificial Intelligence and Data Science

Currently pursuing a Bachelor's degree in Artificial Intelligence and Data Science. The program focuses on developing skills in AI and data analysis, preparing for a career in technology.