Open to opportunities

Mark Kristić

@markkristic

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Results-driven Technical Support and Sales Specialist with 10+ years experience.

Poland

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What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth.

I am a results-driven Technical Support and Sales Specialist with 10+ years of experience at Apple, Zendesk, and Google vendor TTEC.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist Engineer

Current

Zendesk

Jun 2021 - Present (4 years)

Provided technical support and troubleshooting for companies using Zendesk, specializing in setup, workflows, automations, and issue resolution. Improved customer satisfaction (CSAT) by 5% and reduced support backlog by 10%.

Technical Support Troubleshooting Zendesk Customer Service Workflow Optimization Process Improvement Customer Retention English German

IT Support Specialist

Nuvolax

Jan 2021 - May 2021 (4 months)

Provided technical support for Daimler employees, resolving over 50 incidents daily. Achieved a customer satisfaction (CSAT) rating of 95% and improved response time by 15%.

Technical Support Troubleshooting Customer Satisfaction Process Optimization Incident Management

Specialised Program Support

Apple Inc.

Jul 2016 - Dec 2020 (4 years 5 months)

Provided specialized support for businesses and educational institutions in English and German. Managed over 50 support cases weekly with a resolution rate exceeding 90%.

Technical Support Customer Service Mentoring English German Customer Satisfaction

Inside Sales Account Manager

TTech Europe at Google

Apr 2015 - Apr 2015 (0 months)

Managed Google Ads campaigns for the DACH region, exceeding sales targets by 20%. Developed strong client relationships and provided consultative sales support.

Sales Google Ads Account Management Upselling Cross Selling

Technical Support Specialist

HCL Technologies

Nov 2014 - Jan 2015 (2 months)

Provided first and second-level technical support for SC Johnson project, resolving over 100 cases monthly and mentoring new colleagues to improve team efficiency.

Technical Support Troubleshooting Case Resolution Mentoring Customer Satisfaction