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@gabbymeheux
Highly motivated customer service professional with a passion for sustainability.
As a dedicated customer service professional, I have cultivated a strong passion for sustainability while excelling in SaaS environments. My experience spans various roles where I have consistently demonstrated my commitment to driving customer satisfaction and retention. I possess excellent analytical and problem-solving skills, which I leverage to identify sales opportunities that contribute to my employer's profitability.
Throughout my career, I have built and maintained strong relationships with customers, ensuring their needs are met with efficiency and care. My tenure at Teleperformance and Spectranet allowed me to develop exceptional communication skills and a results-oriented approach to customer care. I am a team player who thrives in collaborative environments, always focused on delivering top-tier customer experiences and resolving issues swiftly.
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Work history, roles, and key accomplishments
B&B Reklama Rewal
Jan 2023 - May 2023 (4 months)
Diagnosed and resolved hardware and software issues while planning and implementing system upgrades. Assisted in gathering information through workflow observation and supported customers with inquiries and order placements.
Teleperformance
May 2020 - Sep 2022 (2 years 4 months)
Provided prompt assistance to call-in customers regarding questions and orders while building strong relationships through friendly service. Responded to customer queries via calls and emails, ensuring satisfaction and retention, particularly for customers from the United Kingdom.
Spectranet
Apr 2015 - Apr 2017 (2 years)
Developed and implemented customer service training processes to enhance team performance. Managed inquiries from prospective customers and ensured exceptional service through product knowledge and follow-ups post-resolution.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Graphics & Game Art
Bachelor of Arts, Art & Humanities
Software and tools used professionally
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