ITUA FAVOUR

I am a dedicated and customer-focused professional with extensive experience in providing exceptional customer service. My journey began at MTN Telephone Service Company, where I honed my skills in handling inquiries and resolving issues, contributing to a positive customer experience. Later, at Samsung, I excelled in responding to customer inquiries across various channels, consistently meeting or exceeding service targets.

Throughout my career, I have demonstrated a strong ability to communicate effectively and empathize with customers, which has been crucial in maintaining high levels of customer satisfaction. My expertise in P&L management, financial reporting, and team leadership further enhances my capability to contribute positively to any organization. I am currently pursuing a Bachelor's degree in Management and Artificial Intelligence at Kozminski University, which complements my practical experience with theoretical knowledge.